Damaged or missing goods

Even though we always handle the goods in a professional way, there are risks with a transport ranging from weather factors, thefts and not least the human factor.

When the damage is still there

It is the recipient of the goods who must notice and note damage. The recipient must always make the driver aware of any deviations and have this noted on the consignment note, receipt list or via electronic receipt. As the owner of the goods, it is always you who must produce and prove your claim. Always handle a complaint immediately and send in your complaint as soon as you have all the documentation to substantiate the claim. The more processing time you send, the faster the processing time..

Here’s how:

• Freight control, check that the correct number of packages has been received. Inspect goods / packaging if there is visible damage.
• In the event of a deviation, make the driver aware and note a deviation on the driver’s consignment note, receipt list or via electronic receipt.
• Concealed damage, damage that is not visible on the packaging upon receipt and is only discovered during unpacking. This must be notified in writing within 7 days.
• Always take photos of the goods and packaging. Goods and packaging must be saved. The goods may not be returned, repaired or discarded before TK Logistik has given the go-ahead.
• In case of missing goods, contact TK Logistik. The freight forwarder has 60 days to find the goods.
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